Professional Experience

2019 – Today

e-Commerce Manager

Letoshop.gr | Nursery Multistores LETO SA

Since 2019 I have worked as an e-Commerce Manager at LETO Baby Stores and along with a team of 4 specialists, I manage 2 e-Commerce Sites (a b2c and a b2b variant)

• Led daily operations of three e-Commerce platforms (B2C & B2B), overseeing product assortment, pricing, and order management along with co-op agreements.
• Directed content strategy & product lifecycle across all digital touchpoints.
• Supervised & coached cross-functional e-Commerce team (Customer Care, Content, SEO, Sales) – 4+ direct reports.
• Management of ERP, Website & Logistics Integration.
• New services testing & implementation every 6 months
• Daily Communication with Distributors, Digital Agency, IT, Developers.
• Newsletters Automations with usage of ERP Data.
• CDP Integration.
• Custom Funnels & RFM Lists in collaboration with Digital Agency.
• Performance Activities in collaboration with Marketing Dpt.
• Google Analytics Reporting.
• GDPR Compliance Measures.
• Cyber Security Measures.
• Concept & UX Design.
• Social Administrator – Contests.

Managed to increase Sales turnover over the years, more than 300%. Participated heavily in a fully digital transformation of the company.

2017 – 2018

e-Commerce Manager

Motodirect (Motodynamics S.A.)

Between 2017-2018, i managed Motodirect.gr of Motodynamics SA, a vertical e-shop for Motor Parts & Accessories.

• Daily Management of Content / Products
• Responsible for managing staff (2 direct reports for call receiving and sales)
• Management of ERP, Website & Logistics Integration.
• Daily Communication with Distributors, Digital Agency, IT, Developers.
• Every-Day Running of e-Commerce Site / Orders / Sales / Strategy
• Google Analytics Reporting
• Seo Spec with the participation of 4 companies
• New services testing & implementation every 6 months
• New Features / Services every month
• GDPR Compliance Measures
• Cyber Security & Resilience Measures
• Concept & UX Design
• Social Administrator – Contests
• GDPR Compliance

Created an innovative Yamaha motor parts directory with custom filtering and b2b/b2c price policies

2015 – 2017

Head of e-Commerce

NATURALITY SA

Between 2015-2017, I was the acting head of eCommerce, preparing from the ground up a new e-Commerce website for para-pharmaceutical products

• Startup Launch e-Commerce Site in Germany
• Responsible for managing staff (3 direct reports for call receiving and sales)
• Every-Day Running of e-Commerce Site / Orders / Sales / Strategy
• Dev Spec for Site Development
• Concept & UX Design
• DHL Logistics & Transport Agreement
• Translation Spec
• Products Photoshoot Management
• New services testing & implementation every 6 months

First ever foreigner para-pharmaceutical company that managed to secure an agreement with DHL for remote storage in their Logistics center and distribution of the products. Achieved +40% logistics cost savings via DHL integration for EU market

2013 – 2014

Project Manager e-Commerce

MEDIA MARKT SA | MEDIA SATURN Group

I joined Media Markt after a proposal i had while i was at Kolomvounis Bros SA to join the e-Commerce department as a Project Manager. Collaborated with multiple internal teams in order to progress more than 15 projects and further extend the website usability.

Projects like:

• Sales Team – Operators = I participated with proposals for the creations of an internal team based on the experience i had in a previous company and how we can improve its results and methods along with the overall cost for the whole operation with a co-operation that there was with a call-center company. The total cost decreased over 50%
• Blog – Content Magazine = I had a role as chief editor for the specific project, a role I used to have in previous companies. Collaborated with multiple teams (2 out-source editors, Sales Team, Developers Team) and we had a result that gave a solid interaction between products and content
• Surveys. The request was to choose the appropriate outsource partner (via a quick spec) and create a tool to make surveys in Desktop and also Mobile users of our e-commerce site, creating different scenarios / patterns of the behavior of each possible user and also make a quality analysis of the results that would occur from it).
• Seo Spec = I have created a spec with the participation of 5 companies and my role was to find the appropriate way to compare them. In addition I participated in the final decision regarding the company we must proceed with, and also the services monitoring afterwards
• e-Books Section = My role was to find the right assortment, to research how to present a 3D preview of each book, to build the co-operation with distributors and also collaborate with the Sales Team for further management of the section
• Enrich Products Page / Search Filters = The Project had as its target, to improve the filters of the e-commerce site in comparison with other competitors and to build a system that would offer guidance and easy search ability to our customers. Collaborated with the Sales Team and Developers Team
• Creation of XML Linking for the ecommerce = I lead the activities revolving around reaching a better financial agreement with the outsource vendor and resolve structural problems. I succeeded with a decrease of nearly 40% of the original price/cost to the business.

All the projects were delivered ahead of time and with significant cost savings.

2009 – 2013

e-Commerce Manager

Kolomvounis Bros SA

I worked for Kolomvounis Bros Company, from 2009 till 2013. My job as head of e-Commerce, was to create from the ground up all the structures that needed in order the company start selling products online

• Daily Management of Content / Products
• Responsible for managing staff (4 direct reports for call receiving and sales)
• Daily Communication with Distributors, Digital Agency, IT, Developers.
• Every-Day Running of e-Commerce Site / Orders / Sales / Strategy
• Daily updating assortment prices, development a very innovative tool (for that time)
• Concept & UX Design
• Newsletter Management / Personas Segmentation
• Social Administrator – Contests
• Events management & happenings in the stores of the company
• Co-Designer of the graphics & Banners of the company

The e-Commerce department of the company, managed to double the turnover in two consecutive years and also introduce various services unknown till then to Greeks Eshops like ability to contact via Skype, Online Chat on the page via chatBot & agents, continuous working hours 09.00 to 21.00

2006 – 2009

Project Manager / Community Manager

GAMERS EES | Germanos Group of Companies

Germanos Group, bought Gameplay some months after Gamics Event, and created the company Gamers EES where appointed me as Project & Community Manager

• Responsible for managing staff (20 direct reports in 3 different countries (UK, Poland, Greece)
• Content Management (Vortal, IPTV, PDF Subsciption Magazine)
• Public Relations & Collaboration with distributors & Advertising Agencies
• Responsible to create domestic promotional events within collaborating stores (Multirama Stores)
• Coverage International Events (Germany, UK, Japan)

We have created the first IPTV Gaming Channel in Greece in collaboration with Liberis Publication Group with more than 15.000 people watching per day

2004 – 2006

Founder & CEO

Gameplay SA

I have created Gameplay along with a colleague i had in the team was in charge, at ACN SA, in 2004 so we could create a new vortal website / magazine. Gamers.gr and files.gr for Gaming Content. I felt it was time to create something that would be my own at that period of my life and try to shape it my own way.

• Responsible for managing staff (8 direct reports)(most of the colleagues i had at ACN, were hired by Gameplay)
• Content Management of the Vortal Site
• Public Relations & Collaboration with distributors & agencies
• Responsible to create domestic promotional events within collaborating stores (Internet Cafe)

In 2006, Gameplay have organized multiple Gaming Events, in a big technological event in Athens, called Gamics with sponsors like OTE & Germanos Group and with attendance over 35.000 visitors

2001 – 2004

Project Manager | Community Manager

ACN SA | Altec Group of Companies

In 2001, after an offer i had from ACN, an internet service provider of Altec Group, i decided to leave Compulink and create a new business unit of 3 Vortal Sites for Games (Gamecity.gr, Filecity.gr, Multiplayer.gr)(most of the colleagues i had in Compulink, moved with me at ACN). The focus was to create a network of Internet Cafe that used services for online games and an internet card that was used / bought in order to use these services.

• Responsible for managing staff (8 direct reports)
• Content Managements of the Vortal Sites
• Big Network of I-Cafe (more than 300 around Greece)
• Public Relations & Collaboration with Distributors & Advertising Agencies
• Daily Content & Presentation to a TV Show (Hackers – Alter TV)
• Responsible to create domestic promotional events within collaborating stores (Internet Cafe) & in Helexpo, an International Trade Fair in Thessaloniki with various sponsors (Microsoft, Logitech, Razer, Nintendo, Blizzard, CD Projekt and others)
• Coverage International Events (USA, UK, Italy, Poland, Ireland)
• Partnership and digital transformation of comics of famous artist Arkas
• Partnership with Gamespot / Fileplanet Network (USA)

Developed a community of 60.000 subscribers (via Game Card – a dedicated product used to connect to internet and use Gaming Services – Something that happened first time in Greece)

2000 – 2001

Project Manager | Community Manager

COMPULINK AE

Prior starting working at Compulink SA, i have created my own Gaming Vortal Site (Gamers-Corner.gr) and maintained it for 2 years, along with my studies at Korelko IVT.
Compulink, which was the first Internet Service Provider in Greece (along with Forthnet SA), offered in 2000 to create a business unit within the company

• Responsible for managing staff (8 direct reports)
• Content Management (Gamenet.gr)
• Created the first network of Internet Cafe in Greece, with more than 100 stores
• Public Relations & Collaboration with distributors & Advertising Agencies
• Responsible to create domestic promotional events within collaborating stores (Internet Cafe) and in Helexpo, an International Trade Fair in Thessaloniki with various sponsors (Microsoft, Logitech, Razer and others)

Created & maintained a customer base of 100 connected i-cafe & thousands of players around Greece

1998 – 2000

Assistant Manager

NEXT GENERATION SA

Along with my studies at Korelko IVT, i have worked for Next Generation company, as Assistant Manager, for the creation of promotional events / conferences on behalf of various companies – customers of Next Generation

• Responsible for creating Presentations with Microsoft Powerpoint
• Responsible for graphics & sounds

Seminars & Certifications

2023-2024

Executive e-Commerce Certification Mastering e-commerce skills

Athens University of Economics & Business

I studied the e-Commerce Seminar of Athens University of Economics & Business with total coverage of 110 hours and 4 ECTS Units. My performance was evaluated as EXCELLENT with a grade of 100/100

2000 – Today

Numerous Seminars & Events since 2000 in e-Commerce, Project Management, Customer Care and countless workshops & events in Greece and abroad around Google Analytics, Online Payments, Newsletter Marketing, Excel Data Analysis & Forecasting, e-Commerce AI & Personalization, Customer Satisfaction, Call Brain Analysis, Logistics & e-Commerce, Project Management and others.

Extensive knowledge in leading ERP, CRM & Loyalty Programs along with e-Commerce, Customer Care Tools, Project Management.

Elite Experience and important implementations / modifications in programs as SAP, SoftOne, Atlantis, Salesforce. Accordingly, i have worked on modifications based on the respective needs and with the development team in CMS like Presta, Magento, Joomla, WordPress, Shopify, Trengo, Wrike, Asana, Invision Community and others.

Very Strong experience in many programs and strong experience in programming languages.
Programs / languages like Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Canvas, Sony Vesas Pro, Cyberlink Powerdirector, Wondershare Filmora, Microsoft Suite, PHP, HTML, CSS and others.

1998 – 2000

Multimedia & Online Services Degree

KORELKO IVT

After my high school certification, i studied Multimedia (Photoshop, Premier) & Internet Services at Korelko IVT.

Also I had various seminars for e-Commerce, Project Management, Multimedia Editing, Internet Marketing, HTML & PHP Coding.
I also participated in the Innovation Thinkgroup of Korelko with noted results of actions that we could create after graduation in various aspects of commerce.